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Service

Service

Customer Service

LRP America has implemented a new Return & Exchange ticketing system called FreshDesk. This will allow you access to real time updates on your warranty returned items. Below are just some of the great benefits that you will receive.

• Customer accounts: Once signed up you will have access to forums, articles and service announcements as they become available. You can create accounts using only your name, email, or Google, Facebook, and Twitter.


Return Merchandise Authorization (RMA) Ticketing Service: Customers can submit a request for service using our ticketing system. This will allow you to be able to track your request from start to finish. Getting all the information that you require. No more wondering if your package made it, or the current status of the repair. You can check it anytime.


• Automated Email Responses: Anytime a Customer Service Representative responds to your case you will be notified by email so that you can be in constant contact with your rep. You can also respond via your personal email account rather then logging in to your account again.


• Customer Satisfaction Surveys: Once we have completed your request, you can take part in rating your Customer Service Representative.

 

Fill out the required form below to request a RMA ticket. A Customer Service Representative will be in contact within 24 hours (during business hours).

 

Note: LRP America's service coverage is limited to the US, and Canada. if you are outside of the coverage area, please CLICK HERE to be directed to our international distribution centers. 

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Dealers: If possible please have the customer submit a warranty request. If not possible, please also use this service to submit a ticket.

Any items sent in without using this system may result in delays, as we will need to gather additional information.

Please include your sales receipt showing that the product was sold within 120 days from the purchase date (90 days for all nitro engines). Any item older than the warranty period will be subject to repair/replacement costs.

Only original receipts/invoices are accepted. No Ebay/online auctions sites are accepted. You must retain an invoice from the seller.

 

Looking for a manual of your older LRP Product? Please visit LRP Product Archive HERE

 

Mail To: 


LRP America.
25703 Jefferson Ave Ste 25
Murrieta, CA 92562


All items need to be received in original condition. Any option parts need to be removed before sending in. We will not be responsible for any aftermarket items that could become misplaced during repair work. Any item that have been altered or misused will not be considered for warranty work.

LRP America will not reimburse for shipping charges made by the customer.

All items will be repaired in the order they are received. Our goal is to service your item as timely as possible. Please allow 7-10 business days from the time we receive your item for us to process. Processing time does not include shipping.

All repairs will be shipped back to you UPS Ground or US Postal Service First Class unless you request special shipping on the request form.

 

 


Common Issues to check before sending in products.

ESC:

  • 1. Check all solder points for any loose connections. Most of the time they may not even be visible.
  • 2. When upgrading the software. Make sure to do a factory reset every time. To do this: Hold down the SET button when turning on ESC. Release SET button after ESC is turned on. Recalibrate your ESC to your radio after factory reset.
  • 3. Check Sensor wire and replace if necessary.
  • 4. If ESC is mounted direct to an aluminum chassis, try to use 2 or more layers of servo tape.
  • 5. Recheck your settings. Communication with radio can sometimes get lost.
  • 6. Disconnect other possible interferences that could effect ESC, like servo or other items connected to receiver. 
  • 7. Over time dirt can build up inside speed controller. Try to clean out at least every 1-2 months. In very dusty conditions at least every other week.


MOTORS:

  • 1. Check to make sure that spacers and o-rings are not damaged; this will cause incorrect timing at the sensor board.
  • 2. Clean motor out at least every 1-2 months, in dusty conditions at least 1-2 weeks.
  • 3. Check to make sure that the bearings are oiled and free of debris.
  • 4. Check all solder points inside of motor. If motor gets too hot they could de-solder themselves. Also check coils to make sure that they are not blacken from being overheated. Motors will not be warranted if they have been overheated.

 

 

 

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Products and prices subject to change without notice. Not responsible for typographical errors.

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